Frequently Asked Questions

1. How does the extra set of cushion covers work?

All cushions come covered with a standard, neutral color. You can also choose a second, high-quality cushion cover in the color of your choice with qualifying orders.

Please select your second color before adding your items to the cart. If you do not select a second color, we will choose one for you.

Subject to availability.

2. When does my credit card get charged?

Your credit card will get charged 24-72 hours after you place your order. All our orders follow a "Pre-pay" policy to protect ourselves from fraudulent orders.

3. How much is shipping?

We provide FREE shipping within the Continental United States on all purchases with the exception of certain areas which are considered remote or isolated for delivery by Furniture Carriers. Remote Zip Codes  

(Not available in Hawaii or Alaska)

4. Can I pay by check?

Unfortunately, we do not accept personal checks because of the delay in clearing the funds through the banking systems and due to unusually high fraud transactions

5. How will my furniture ship?

Small Parcel Deliveries

When possible, your package will ship via UPS or FedEx. Doorstep service is usually available.

Truck Deliveries

Common carrier truck deliveries are performed by a trucking company contracted by our suppliers. This service is a "Curbside Delivery"; the driver will move the items off the truck. At that point, you will need someone to move them into your building or residence. If you ordered a heavy/bulky item, make sure you have someone who can help with this.

Deliveries are to ground floors only. A signature is required at the time of delivery. Common carrier deliveries are only performed Monday through Friday. An appointment by telephone is usually scheduled by the freight company, however it is not guaranteed.

6. Can you ship to APO / FPO addresses?

Sorry, we cannot ship to APO / FPO addresses. Our cartons are too large. You may want to ship to a friend or relative who can then forward your shipment.

7. Do you ship to Canada, Hawaii and Alaska?

Sorry, we cannot ship to Canada, Hawaii, or Alaska.

8. How long does delivery take?

Smaller, in-stock items can usually be delivered within 6 business days from the date it ships but larger items take longer. Please allow between 1-4 weeks for transit time for these items. (Delivery to rural areas of the country may take a little longer due to limited freight options)

If an item is not in stock, we will notify you immediately.

9. What Is Your Warranty/Guarantee Policy?

All Products are covered under the manufacturer's limited warranty. Please contact us for help with warranty issues for products you purchased through our company. Click here for more details:

10. Who Handles Customer Service?

We do. Just call us at 877-751-6068 or email [email protected]

11. What if My Shipment Arrives Damaged?

In the rare situation that you experience damage in your shipment, please note it on the delivery paperwork you sign (required) and contact us immediately. A claims form with pictures of the damage must be filed within 48 hours of receipt of your order. Please click here for a Claims Form

12. What is the Cancellation Policy?

You may cancel your order at no charge as long as the items have not been processed for shipping. If your order has been prepared for or has been shipped, you will be responsible for all return shipping charges as well as a 15% restocking fee.

These charges will be deducted from your refund. All canceled items must be returned in the original manufacture boxes and new condition. Cancellations or returns must be authorized in advance.

Please contact us so that we can help you with the cancellation.

13. What is the Return Policy?

Please refer to our Return Policy.

14. Are finish colors accurate?

We do our best to accurately show the finish colors of each piece we carry, however, colors can vary by personal perceptions, monitor type and age, video card differences, and printing variations.